Telehealth consults

You can now talk to a compassionate, experienced doctor by phone or video 7 days a week.

Telehealth is a convenient way to access healthcare from home.

 

It is well suited to scripts and referrals and the management of one issue where physical examination is not required.

Private Telehealth is available 7 days a week, whenever we are open. 

+ Bulk billed Telehealth is available for eligible patients 7 days a week from 9.00am to 3.00pm.

+ Telehealth consultations are 15mins long. 

Am I eligible for bulk billed Telehealth?

You can access bulk billed Telehealth if you:

+ Are experiencing cold or flu symptoms and/or fever;

Have returned from Victoria in the last 14 days;

+ Are over 70 years old; or

+ Are pregnant. 

+ You can access bulk billed Telehealth 7 days a week from 9.00am to 3.00pm. 

+ Bulk billed Telehealth must be booked by phone with reception by calling 9365 2833.

+ If you do not meet the eligibility criteria, but you believe you are eligible for bulk billed Telehealth for another reason, please proceed with booking a private Telehealth consultation and discuss your individual circumstances with your doctor. If your doctor determines you are eligible, you will not be charged a private gap fee.

Standard cancellation fees apply to all Telehealth consults.

 
 

Private Telehealth

Private Telehealth is available 7 days a week, whenever we are open.

A $45 gap fee applies. 

Book online.

+ At this stage we are unable to process your Medicare refund for private Telehealth consults. 

Standard cancellation fees apply to all Telehealth consults.

How to get your Medicare rebate for private Telehealth consults

You can submit a Medicare claim online using either:

+ Your online account through myGov; or,

+ The Express Plus Medicare mobile app.

Your benefit will be paid into the bank account you have nominated with Medicare.

When you submit a claim online, you will usually receive your benefit within 7 days.

For instructions and more information click here.

 

How does Telehealth work?

+ Ensure you select the Telehealth appointment type at the time of booking 

 

 

 

 

 

 

 

 

 

 

 

Read the instructions below for how to book your Telehealth consult.

When your consult is due to commence you will need to open the AMS Connect App.

Your doctor will contact you when they are ready to start the video consultation. 

In the case of technical difficulties your doctor will call you by phone.

Step 1: Once you have booked your appointment with reception, you will need to download the AMS Connect App

For android phones: download AMS Connect here

For apple phones: download AMS Connect here

Step 2: You will receive a text message reminder 5 minutes before your Telehealth consult is due to commence. When its time for your appointment, open the AMS Connect app on your phone.

Step 3: Your doctor will contact you through the AMS Connect app when they are ready to begin the consultation. ​Please allow for a delay of up to 10 minutes for technical issues etc, before contacting reception.

REMEMBER: in the event of any technical issues, your doctor can make a standard phone call and speak to you on the phone.

 
 

Telehealth for Non Medicare patients 

If you do not have a valid Medicare card and would like to have a Telehealth consultation with your doctor, you can book a private Telehealth consult.

​As private Telehealth consults are not covered by Medicare they incur a cost of $85.00 (<15 minutes appointment).

 

If you need a script following your Telehealth phone consultation

 

If you require a script following your telehealth consultation, we can arrange for it to be faxed directly to your preferred pharmacy.

 

If your preferred pharmacy is not one of the pharamcies listed below, please allow 48 hours for the script to be delivered. You can then organise to collect, or arrange home delivery, of your medication.

We can organise for your script to be delivered to one of the following local pharmacies within 24 hours: 

Gaslight Pharmacy Rose Bay

Home delivery available Monday to Friday 12:00pm - 5:00pm

484 Old South Head Road

Rose Bay NSW 2029

Bondi Pharmacy

Home delivery available Monday to Friday after 3:00pm

81 Hall Street

Bondi Beach

NSW 2026

 

Glenayr Pharmacy

Home delivery available Monday, Wednesday and Friday

114 Glenayr Avenue

Bondi Beach

NSW 2026

Chemist Warehouse

Home delivery available for a $10.00 fee

459-463 New South Head Rd

Double Bay

NSW 2028

If you need a referral following your Telehealth phone consultation

 

If you require a referral for pathology, radiology or to a specialist following your telehealth phone consultation, we can email you your referral or fax it directly to the relevant service.