Critical updates at a glance
+ The majority of appointments are now Telehealth consults
+ All eligible Telehealth appointments will be bulk billed
+ Government flu vaccines are now available. Book here.
+ No bookings for private flu vaccine clinics available (see details below)
+ Pathology is now closed (see more information here)
+ Any patients who are experiencing respiratory symptoms should not attend the practice
+ We reserve the right to ban any patient who does not follow our appointment booking guidelines. They are implemented for the safety of our team, and the whole community
Summary of critical updates
To safeguard the community and our team of doctors and staff, the majority of patients will need to first book Telehealth consultations before visiting the practice in person.
The practice will continue to be open, but you will not be able to come in to see your doctor unless you have had a Telehealth consultation and your doctor has determined that a face-to-face examination is required.
Some exclusions are childhood immunisations, whooping cough immunisations, flu immunisations, antenatal/postnatal care consultations and emergency presentations. Please see below for more information.
Any patients who are experiencing respiratory symptoms e.g. sore throat, runny nose, fever, cough, should not attend the practice and first book a Telehealth consultation.
Face to face consultations for patients with respiratory symptoms will be available at the practice during specific times in the day if your doctor deems it necessary during your Telehealth consultation.
If you require a script or referral please book a Telehealth consult. Further information below.
We have paused private flu vaccine clinics awaiting an update on private flu stocks which have experienced serious disruption.
Government flu vaccine stock should arrive by early April.
Details of critical updates
2.00pm, 25 March 2020
Introduction of Telehealth for majority of standard consultations
There are several specific appointment types that you can still book online (in addition to Telehealth):
Flu Vaccinations (Private) - Appointment to visit the practice for a flu vaccine clinic: prepayment of $20 for the vaccine is required at time of booking (currently paused while we confirm more stock)
Flu Vaccinations (Government) - Appointment to visit the practice for a free flu vaccine clinic, patients 65+ can also receive their pneumovax vaccine at this time (not yet available)
Childhood Vaccinations - Appointment to visit the practice for your child to receive their scheduled childhood immunisations
Antenatal Appointments - Appointment to visit the practice for pregnant women
Postnatal Appointments - Appointment to visit the practice for postpartum women (eg. 6 week checks, breastfeeding issues)
Boostrix Vaccinations - Appointment to visit the practice for patients requiring a whooping cough vaccine - e.g. pregnant women and close contacts of newborn babies
At this time you will not be able to book any other appointment types online.
For the safety of our community and staff, it is vital that any patients experiencing any respiratory symptoms do not book consultations to visit the practice for any of the above appointment types still available online. Please book a Telehealth consultation.
We are also requesting that well patients do not bring along any family members (e.g. children) who may have any respiratory symptoms.
Respiratory symptoms include any of the following: shortness of breath, cough, fever, runny nose or sore throat.
Scripts and referrals
If you require a script or referral you can discuss this with your doctor during a Telehealth consult. See further information here.
All eligible Telehealth appointments will be bulk billed.
Private Telehealth consultations are available for patients without Medicare. See further information here.
Why we made this change
To ensure our doctors can continue to practice and our staff remain well so they can support the needs of our patients.
As a result of patients not following our guidelines for presenting at the practice, we experienced significant staffing disruptions due to self-isolation requirements imposed in the last 7 days**
*Please note that to do date none of our staff have been diagnosed with COVID19, however they are required to self-isolate in some circumstances where they may have come into contact with a patient diagnosed with COVID19.
We have experienced unprecedented demand for flu vaccines this year.
We correctly anticipated the increase in demand and ordered sufficient stock. However, US customs is currently refusing to release a large volume of flu vaccine stock destined for Australia.
For now we have had to pause booking any more flu vaccine consultations while we await an update on vaccine stock availability in the weeks ahead. We are extremely sorry for the inconvenience this may cause some patients.
Any patients with existing flu vaccine clinic appointments should attend their appointments as booked.
An email we sent to patients last Friday 20 March offered patients the choice to book a standard private appointment to get their flu vaccine. However, due to this unforeseen supply constraint, only patients that attend a dedicated flu vaccine clinic can receive a flu vaccine.
If you are experiencing an emergency we will be here to help. Accidents requiring wound care, patients experiencing asthma attack, heart conditions, anaphylaxis etc can continue to access immediate care at the practice but we ask patients to phone ahead where possible.
Coronavirus testing clinics are operating around Australia. Currently the closest clinics are at St Vincent's Public Hospital, Prince of Wales Public Hospital and Sydney Children's Hospital. To determine if you are eligible for Coronavirus testing, please review the guidelines below.
We are not currently undertaking Coronavirus testing at Bondi Doctors.
Who is eligible for Coronavirus testing?
If you have travelled overseas in the last 14 days before onset of respiratory symptoms such as cough, shortness of breath, or fever; OR
If you have had close contact with a confirmed case of Coronavirus.
Coronavirus testing at dedicated Fever Clinics
If you are eligible for Coronavirus testing you do not require a referral to attend a Fever Clinic. It is a bulk billed, walk-in service. Therefore, if you meet the criteria we encourage you to attend as soon as possible. It is anticipated that Fever Clinics will experience long wait times.
Please wear a face mask before entering the hospital, if you have one. If you do not have a face mask you will still be permitted entry.
On arrival to Level 3, follow the green line leading from reception to the Fever Clinic. As at today, the clinics are open Monday to Friday 10.00am to 8.00pm.
St Vincent's Public Hospital*
390 Victoria St, Darlinghurst NSW 2010
(02) 8382 1111
*Please note you should attend the St Vincent's Public Hospital Department, not the St Vincent's Clinic or St Vincent's Private Hospital.
When should I go to the Emergency Department?
If you have returned from overseas in the last 14 days and are experiencing severe flu-like symptoms, difficultly breathing or high fever please go to the Emergency Department. Call before attending to advise the hospital of your symptoms and travel history.
Information for parents concerned about children with respiratory illness
We understand parents may be worried if their children start displaying symptoms of respiratory illness. For guidance and information on what to look out for, please refer to this very helpful guide produced by The Department of Primary Care and Public Health, Cardiff University.