Telehealth consults

We are now offering Telehealth consultations for Clinical Psychology, for more information, please click here.

Telehealth consultations 

Medicare has temporarily introduced bulk billed phone and video consultations (Telehealth). 

 

At this time, all eligible patients will be bulk billed for Telehealth consultations. 

Telehealth consultations are also available for new patients.

Three hour cancellation policy applies to all Telehealth consultations (or cancel fee of $30 may apply)

Private Telehealth consultations are also available

If you do not have a valid Medicare card and would like to have a Telehealth consultation with your doctor, you can book a private Telehealth consult.

​As private Telehealth consults are not covered by Medicare they incur a cost of $85.00 (15 minute appointment).

Telehealth fees

Visit our Telehealth Fees page for more information on fees.

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How to book a Telehealth consultation on your phone

Step 1: Click on our "Online Booking" button;

 

Step 2: When you have logged into the system and completed security authentication, select "Telehealth" as the type of service.

NOTE: if you book through the AMS Connect app, you will not receive a security code because your details are securely retained by the App.

Step 3: Select the type of Telehealth consult you would like to book 

Step 4: Select your preferred telehealth appointment time: you have the option to book the first available appointment, or select a doctor of your choice  You will receive a confirmation text message at the time of booking.

 

Step 5: Once your appointment is booked, you will need to download the AMS Connect App

For android phones: download AMS Connect here

For apple phones: download AMS Connect here

Step 6: You will receive a text message reminder 5 minutes before your Telehealth consult is due to commence. When its time for your appointment, open the AMS Connect app on your phone.

Step 7: Your doctor will contact you through the AMS Connect app when they are ready to begin the consultation. ​Please allow for a delay of up to 10 minutes for technical issues etc, before contacting reception.

REMEMBER: in the event of any technical issues, your doctor can make a standard phone call and speak to you on the phone.

 

How to book a Telehealth consultation on your PC

Step 1: Click on our online booking button;

 

Step 2: When you have logged into the system and completed the security code authentication, select "Telehealth" as the type of service.

Step 3: Select the type of Telehealth consult you would like to book 

Step 4: Select your preferred telehealth appointment time: you have the option to book the first available appointment, or select a doctor of your choice  You will receive a confirmation text message at the time of booking.

 

Step 5: Once your appointment is booked, you will need to download the AMS Connect App

For android phones: download AMS Connect here

For apple phones: download AMS Connect here

Step 6: You will receive a text message reminder 5 minutes before your Telehealth consult is due to commence. When its time for your appointment, open the AMS Connect app on your phone.

Step 7: Your doctor will contact you through the AMS Connect app when they are ready to begin the consultation. ​Please allow for a delay of up to 10 minutes for technical issues etc, before contacting reception.

REMEMBER: in the event of any technical issues, your doctor can make a standard phone call and speak to you on the phone.

If you need a referral following your Telehealth phone consultation

 

If you require a referral for pathology, radiology or to a specialist following your telehealth phone consultation, we can email you your referral or fax it directly to the relevant service.

If you need a script following your Telehealth phone consultation

 

If you require a script following your telehealth consultation, we can arrange for it to be faxed directly to your preferred pharmacy.

 

If your preferred pharmacy is not one of the pharamcies listed below, please allow 48 hours for the script to be delivered. You can then organise to collect, or arrange home delivery, of your medication.

We can organise for your script to be delivered to one of the following local pharmacies within 24 hours: 

Gaslight Pharmacy Rose Bay

Home delivery available Monday to Friday 12:00pm - 5:00pm

484 Old South Head Road

Rose Bay NSW 2029

Bondi Pharmacy

Home delivery available Monday to Friday after 3:00pm

81 Hall Street

Bondi Beach

NSW 2026

 

Glenayr Pharmacy

Home delivery available Monday, Wednesday and Friday

114 Glenayr Avenue

Bondi Beach

NSW 2026

Chemist Warehouse

Chemist Warehouse pharmacies do NOT offer a home delivery service and we have been informed they do not plan on introducing the service.