Telehealth 

 

What type of Telehealth appointment do I need?

Bondi Doctors offers TWO types of telehealth appointments: phone or video telehealth. 

The Medicare rebate you will receive after your consultation will vary depending on the type of telehealth appointment you book, so it is important you choose the correct one. 

Video or 'FaceTime' Telehealth consults

Video telehealth appointments are considered best practice and Medicare offers rebates for a wide range of video telehealth appointment types. 

To access video telehealth appointments you will need to download the
AMS Connect app. Via the app, you can manage all your appointments at Bondi Doctors and access video or 'FaceTime' consults with your GP.

Phone or Audio Telehealth consults

A phone telehealth consult involves a phone call to your mobile number from a GP. Medicare offers rebates for a limited range of phone telehealth appointment types and for this reason you must book phone Telehealth consults through our reception team, by calling 9365 2833. Please consult the table below before booking your appointment.

BDR should I book phone or video consult.png

Video or 'FaceTime' Telehealth consults

Video telehealth appointments are considered best practice and Medicare offers rebates for a wide range of video telehealth appointment types. 

To access video telehealth appointments you will need to download the
AMS Connect app. Via the app, you can manage all your appointments at Bondi Doctors and access video or 'FaceTime' consults with your GP.

Phone or Audio Telehealth consults

A phone telehealth consult involves a phone call to your mobile number from a GP. Medicare offers rebates for a limited range of phone telehealth appointment types and for this reason you must book phone Telehealth consults through our reception team, by calling 9365 2833. Please consult the table below before booking your appointment.

Telehealth for Patients with Respiratory Symptoms

If you are experiencing any respiratory symptoms including fever, cough, runny nose, sore throat etc you will be required to book a Telehealth appointment before you can come in for a face to face appointment. If you require further review your doctor will arrange this with you over the phone. You will only be charged one private fee, even if two consultations are required. ​ 

Patients who present to the practice with respiratory symptoms are required to have had a negative COVID-19 test within the last 3 days.

 
 

How does Telehealth work?

+ Ensure you select the Telehealth appointment type at the time of booking 


 
 
 
 
 
 
 
 
 
 
 

Read the instructions below for how to book your Telehealth consult.
+ When your consult is due to commence you will need to open the AMS Connect App.
+ Your doctor will contact you when they are ready to start the video consultation. 
+ In the case of technical difficulties your doctor will call you by phone.

phone telehealth screen shot.jpg

Step 1: Once you have booked your appointment with reception, you will need to download the AMS Connect App

For android phones: download AMS Connect here
For apple phones: download AMS Connect here

Step 2: You will receive a text message reminder 5 minutes before your Telehealth consult is due to commence. When its time for your appointment, open the AMS Connect app on your phone.

Step 3: Your doctor will contact you through the AMS Connect app when they are ready to begin the consultation. ​Please allow for a delay of up to 10 minutes for technical issues etc, before contacting reception.

REMEMBER: in the event of any technical issues, your doctor can make a standard phone call and speak to you on the phone.

 
 

If you need a script following your Telehealth consultation
 
If you require a script following your telehealth consultation, we can arrange for it to be (i) emailed to you, or (ii) faxed directly to your preferred pharmacy.
 
Local pharmacies

Glenayr Pharmacy
Home delivery available Monday, Wednesday and Friday
114 Glenayr Avenue
Bondi Beach NSW 2026

Bondi Pharmacy

Home delivery available Monday to Friday after 3:00pm
81 Hall Street Bondi Beach NSW 2026

Gaslight Pharmacy Rose Bay
Home delivery available Monday to Friday 12:00pm - 5:00pm

484 Old South Head RoadRose Bay NSW 2029

Chemist Warehouse
Home delivery available for a $10.00 fee
459-463 New South Head Rd
Double Bay
NSW 2028

If you need a referral following your Telehealth consultation
 
If you require a referral for pathology, radiology or to a specialist following your telehealth consultation, we can email you your referral or fax it directly to the relevant service.